Your business answers — even when you can't.
AI Front Desk is a custom AI phone and text system for your business. It answers calls in the tone you choose, helps customers with the answers you've approved, captures leads, books appointments on your real calendar, and gets people to the right teammate.
This isn't voicemail with a friendlier message, and it isn't a menu tree. It's a system configured around how your business actually runs — your services, your hours, your people, your rules.
What it handles for you
Choose the capabilities that fit your business. We configure and test each part of your setup before it goes live.
Available around the clock
Nights, weekends, holidays, and the middle of a job — callers can get a helpful response instead of reaching a generic voicemail greeting.
Answers from what you approve
It works from a knowledge base you provide — services, hours, locations, policies, common questions — so callers hear your answers, not guesses.
Recognizes callers it knows
Returning customers are greeted by name, with their history on hand, so they don't start from scratch every time they call.
Captures leads and messages
Names, numbers, reasons for calling, and the details you need are written down accurately and waiting for you — no scribbled sticky notes.
Books appointments on your live calendar
It checks real availability and schedules directly, so the appointment on the calendar is one you can actually keep.
Routes to the right teammate
When a caller needs a person, the system looks at who is available and connects them — or takes a detailed message when nobody can pick up.
Can assist with inbound texts
With text assistance enabled, incoming messages can receive helpful replies, and a teammate can step in and take over the conversation.
Call from the browser or your phone
A secure dashboard lets your team place and take calls from a laptop or a phone, using your business number instead of a personal one.
Keeps a useful history
Call, text, and booking activity is logged with what happened next, so follow-up does not depend on someone's memory.
Keeps approved contacts in sync
Business contacts can stay synchronized with the system, helping recognized callers receive a more personal experience.
Follows your rules
Scripts, tone, business hours, safety guardrails, and escalation rules are set up for your business and adjusted whenever you want them changed.
Built around your business
We set the system up with you, using how you already work. Nothing is generic, and nothing is locked — as your business changes, the setup changes with it.
- Greeting and tone — how your business sounds when it picks up
- Your phone numbers, hours, and after-hours behavior
- The knowledge base of answers your assistant is allowed to give
- Which teammates take which calls, and in what order
- Calendars and appointment types available for booking
- Contacts and customer records that flow in and out
- Escalation rules — what is marked urgent and how a human handoff is attempted
Where the AI stops and a person starts
We think it's worth being straight about this. The assistant handles the calls it's been prepared for: questions covered by your knowledge base, scheduling, messages, and lead details. When a caller asks for something outside that, or simply asks for a person, the system follows your escalation rules and tries to reach the right teammate based on who's available.
If nobody is available, the assistant says so plainly and takes a complete message. We won't tell your customers a human will always pick up, because no phone system can honestly promise that. The system still keeps the conversation moving by recording the details and leaving your team a clear next step.
See what it would sound like for your business
Tell us how calls come into your business today and what usually gets missed. We'll come back with how an AI Front Desk would be set up for you, and a straight answer on cost — usually within a business day.
Request an AI Front Desk